Measures:The
secret weakness of many organizations!TQC, in response to requests
from its clients, has developed and tested a half day workshop to
give your teams a "jump start" on implementing an effective measurement
system for their key business processes. Course
ObjectivesAt the conclusion of the workshop, your workteams will
be able to:
- Know
how to develop and implement techniques to measure processes
and improvements in their specific area.
- Determine
what to measure in a specific process.
Workshop
Agenda
1.
Why Measure?
2.
What to Measure?
3.
How to Measure?
Based
on TQC's experiences with clients, we have developed a set of beliefs
about measures. For a measure to be viable it should be:
- specific
to the work process
- reflective
of the customer's critical success factors
A viable
measure should also be part of the larger system that:
- provides
a basis for goal setting
- gives
feedback on results
- defines
a recognition system
The benefits of establishing a system of measurements are significant.
Past participants in the Measurement Workshop have reported that
their new measurement systems:
- Aide
in process diagnosis
- Allow
them to track improvements
-
Accent areas in need of improvement
- Assist
in decision-making and planning
- Allow
services or products to be evaluated
- Announce
a commitment to continuous improvement
- Aide
in the evaluation and screening of alternative solutions
Measurement Workshop participants will learn techniques and engage
in structured developmental exercises that ensure the development
of sound measurement systems. The Measurement Workshop stresses
the importance of each technique and explains how they interrelate.
Multiple job aides are provided. For maximum benefit, intact work
teams are encouraged to attend together. This highly effective training
event is only available on an in-company basis or via site license
agreement.
What
do you do next?
To
implement or improve process measures in your organization, please
contact TQC. Our mission is to provide products and services to
meet your organizations unique needs.
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